Complaints & Feedback

MiLuxe Care Services Ltd welcomes feedback and is committed to resolving concerns fairly, promptly, and respectfully.

If you wish to make a complaint or raise a concern, please contact us directly in the first instance so we can work towards a resolution.

All complaints are acknowledged and investigated, with outcomes communicated clearly.

If you remain dissatisfied, you may escalate your concern to the relevant local authority or the Care Quality Commission (CQC).

We value feedback as an opportunity to learn, improve, and enhance the quality of our services.

MiLuxe Care Services was created from a simple belief – that every person deserves compassionate, dignified care, delivered with respect and warmth.

We support families who want their loved ones to stay safe, comfortable and independent at home, while also feeling valued and understood.

Our approach is personal. We take time to listen, understand individual needs, and build care around the person – not the task.